Last Updated: [26-08-2024]

Welcome to Cookie Whipped! We are committed to protecting your privacy and handling your personal information with care and transparency. This Privacy Policy explains how Cookie Whipped ("we," "us," or "our") collects, uses, shares, and protects information when you visit our website (www.cookiewhipped.com), purchase our products, or interact with us online.

By using our services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect various types of information to provide and improve our services to you.

Personal Information You Provide Directly:

Contact Information: Name, email address, phone number, shipping address, billing address.

Order Information: Details about the products you purchase, order history, customization requests, event dates, and dietary notes (e.g., gluten-free, vegan preferences).

Payment Information: While we use third-party payment processors (like Stripe, Square, PayPal), we may receive confirmation of payment from them. We do not directly store your full credit card details on our servers.

Communication Data: Information you provide when you contact us through forms, email, chat, or social media.

Information Collected Automatically (Usage Data & Cookies)

Website Usage: Information about how you access and use our website, such as your IP address, browser type, operating system, referring URLs, pages viewed, time spent on pages, and dates/times of access.

Cookies and Tracking Technologies: We use cookies and similar tracking technologies (like pixels and web beacons) to track activity on our website and hold certain information. Cookies are small data files placed on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

2. How We Use Your Information

We use the collected information for various purposes, including:

To process and fulfill your orders, including custom cookie requests and delivery.

To communicate with you about your orders, inquiries, and provide customer support.

To send you marketing and promotional communications (if you have opted in).

To improve our website, products, and services, and to understand how our users interact with them.

To personalize your experience on our website.

For internal record-keeping, analytics, and business operations.

To detect, prevent, and address technical issues or fraudulent activities.

To comply with legal obligations and enforce our terms and conditions.

3. How We Share Your Information

We may share your personal information with third parties only when necessary to operate our business, provide our services, or comply with legal requirements:

We will never sell your personal data to third parties.

Service Providers: We share information with trusted third-party vendors who perform services on our behalf, such as payment processing (Stripe, Square, PayPal), shipping carriers (e.g., FedEx, UPS), website hosting, analytics providers, and marketing service providers. These providers only have access to the information needed to perform their functions and are obligated to protect your information.

Legal Compliance & Protection: We may disclose your information if required by law or in response to valid requests by public authorities (e.g., a court order or government agency). We may also disclose information to protect our rights, property, or safety, or the rights, property, or safety of others.

Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction.

With Your Consent: We may share your information for any other purpose with your explicit consent.

4. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, please remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law (e.g., for accounting or legal obligations).

6. Your Rights

Depending on your location and applicable privacy laws, you may have certain rights regarding your personal information, including:

Access: The right to request a copy of the personal information we hold about you.

Correction: The right to request that we correct any inaccurate or incomplete personal information.

Deletion: The right to request that we delete your personal information under certain circumstances.  

Opt-Out of Marketing: The right to opt-out of receiving marketing communications from us at any time by following the unsubscribe link in our emails or by contacting us directly.

Data Portability: The right to request a copy of your data in a structured, machine-readable format.

To exercise any of these rights, please contact us using the contact information provided below.

7. Cookies and Tracking Technologies

As mentioned, we use cookies to operate our website effectively, enhance your user experience, analyze site traffic, and personalize content. You can manage your cookie preferences through your browser settings.

8. Third-Party Links

Our website may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

9. Children's Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.